Terms of Service

A VitalSync account supports authenticated AI conversation, organization, and health education. You may separately choose to activate Insight Profile, which organizes personal context, logs, follow-ups, timelines, patterns, and summaries.

Creating an account does not create or populate an Insight Profile. Activation requires a separate choice and an eligibility check based on date of birth. Discussing health in a conversation does not, by itself, authorize VitalSyncLabs to add that conversation or extracted details to Insight Profile.

VitalSyncLabs can help you organize information, notice changes and patterns, and prepare questions for a health professional. It does not diagnose, prescribe, treat, rule out a condition, establish a clinician-patient relationship, or guarantee an outcome.

The Service is not an emergency service or continuous medical monitor. It does not guarantee that it will recognize a problem, deliver an alert, contact emergency services, or place information under routine human or clinician review. If you believe you may be experiencing an emergency, contact local emergency services instead of relying on VitalSyncLabs.

AI-generated text and structured results may be incomplete, outdated, or wrong. You and any professional receiving an export must verify the information before using it for a health or care decision. Medication features, if enabled, may support recording, reminders, education, and questions for a professional; they do not direct prescription or dose changes.

You are responsible for providing accurate account and eligibility information, protecting your credentials and devices, and telling VitalSyncLabs promptly about suspected unauthorized access. You may not transfer an account or allow another person to use it as their own.

VitalSyncLabs may use authentication, session, abuse-prevention, and security controls to protect the Service. Access may be limited during a beta, after a security event, while an account is pending deletion, or when these Terms or applicable law require restriction.

You keep ownership of information and content you submit. You give VitalSyncLabs only the limited permission needed to host, process, organize, display, protect, export, and delete that content to operate the features you request and meet legal obligations.

That permission does not authorize unrestricted advertising, sale of health information, general model training, unrelated research, or use of your health content to build products for third parties. You must have the right to submit any content you provide and must not upload another identifiable person's personal or health information as though it were your own.

You may lawfully use, copy, export, adapt, print, and share outputs generated for you. Outputs may not be unique or copyrightable, may resemble outputs provided to others, and remain subject to third-party rights. They are not automatically verified medical records, diagnoses, prescriptions, or clinical opinions.

A one-time share that you direct does not give a clinician, hospital, insurer, employer, researcher, device company, or other organization continuing access to your account. Any future continuing organization access requires a separate verified relationship, purpose-limited authorization, and applicable organization terms. An organization does not obtain ownership of your information merely because you choose to share it.

Health-related AI processing for the beta is designed to run on infrastructure controlled by VitalSyncLabs. Only providers authorized for the beta may receive account or health-related content.

These Terms do not permit identifiable or linkable conversations, health records, attachments, wearable values, summaries, or saved memory to be used for general-model training by default. A rating does not grant permission to use the health content behind it. Any future option to contribute a specific example for improvement or research would require a separate choice explaining the content, purpose, recipients, retention, and possible human review.

Features may depend on operating-system services, authentication providers, hosting, messaging, notifications, and integrations that have their own terms and controls. A health, device, file, location, or record integration is enabled separately for a stated purpose; permission for one source does not authorize unrelated sources or uses.

Connected data may be unavailable, delayed, incomplete, or changed by the source. VitalSyncLabs does not control a third party's service and does not modify the source record held by a health platform or institution.

You may use the Service only lawfully and in a way that does not harm people, accounts, systems, or the integrity of the beta. VitalSyncLabs may investigate suspected misuse and may limit or suspend access when reasonably necessary to protect users or the Service.

VitalSyncLabs may restrict access immediately during an active security, safety, fraud, legal, or abuse threat. For ordinary enforcement, VitalSyncLabs intends to provide notice, a meaningful reason, and an appeal when doing so is safe and lawful.

A restriction does not silently delete information or convert a free account into a paid entitlement decision. Access to current legal documents, privacy requests, appeals, and account deletion remains available. Export may require stronger verification or a delay when account compromise is suspected.

The initial Service is a beta. Features may change, be limited, require an invitation, or be withdrawn. VitalSyncLabs may test changes with a limited group and may not support every device, integration, or workflow shown in planning material.

VitalSyncLabs does not currently charge for beta access. These Terms do not create a subscription, trial, renewal, refund, or App Store billing obligation. Separate terms will be provided before any paid service is offered.

Required account, security, legal, privacy, deletion, export, billing, and incident communications may be delivered through a verified email address and a durable in-app message. Push notifications are supplemental and are designed not to contain sensitive details. You are responsible for keeping your account contact information current, but a failed delivery is not treated as proof that you received or read a notice.

Optional product reminders and marketing are separate from required service communications. Withdrawing from marketing does not suppress notices needed to operate, secure, or close an account. The initial beta does not use promotional SMS or calls.

Deactivation, deleting Insight Profile, and deleting the full account are different actions. Insight Profile deletion is intended to remove structured profile information and profile-derived outputs while leaving the normal account and ordinary conversations in place unless the user deletes those separately.

Full account deletion is not currently available in the beta. Before it is offered, VitalSyncLabs will explain the deletion scope, any cancellation period, export options, service-provider handling, completion notices, and backup retention.

The Service, software, visual design, and VitalSyncLabs-created materials are protected by applicable intellectual-property laws. These Terms do not transfer ownership of those materials or grant a right to copy, reverse engineer, resell, or commercially exploit the Service except where law does not allow that restriction.

If you voluntarily send general product feedback, VitalSyncLabs may use that feedback without taking ownership of your underlying health information. Feedback does not authorize use of the conversation, record, or attachment that prompted it.

Before filing a formal claim, you and VitalSyncLabs agree to try to resolve the dispute informally for 30 days. Either party may bring an eligible claim in small-claims court. These Terms do not require pre-dispute arbitration or waive class-action or jury-trial rights.

VitalSyncLabs aims to provide accessible legal documents and accessible paths for privacy, deletion, export, billing, safety, and appeals. You do not need to provide a disability diagnosis or medical proof to report a barrier or request an available alternative, and an alternative does not carry an added charge.

An accessibility request does not remove reasonable identity, privacy, or security verification. VitalSyncLabs will not treat a good-faith accessibility request or barrier report as misuse or grounds for retaliation.

We will post revised Terms and update the date shown at the top of this page. If a change requires notice or renewed acceptance, we will provide it before the change takes effect.